From retail business models to shopping behaviors and travel, everything is already different, and more change is coming.

ECRM has developed a dynamic technology platform, utilizing the latest in virtual communications technologies, for facilitating face-to-face virtual meetings between buyers and suppliers.

IT’SUGAR has opened its 22,000-sq.-ft. candy store, which features branded shops and a three-story Statue of Liberty covered in 1.5 million Jelly Belly beans.

A new report from Zebra Technologies Corp. shows 70 percent of Millennials believe self-checkouts provide an improved customer experience. Editor Crystal Lindell disagrees.

Mars Wrigley and Standard Cognition have partnered to help retailers move into a new world of autonomous checkout by integrating seamless technology and impulse category sales. 

Thanks to the abundance of health and wellness information available online — and food manufacturers’ efforts to increase ingredient transparency — consumers have the opportunity to make individualized decisions about their diets and overall health.

Although online shopping is growing, brick-and-mortar is still the primary place confections are being purchased.

We’ve all dealt with long checkout lines, haggling with a customer service rep, or having a website crash by clicking “place order.” New research from Klarna suggests shoppers will only tolerate such aggravations for so long.

Hershey is turning 125 years old in 2019, but it’s the company’s future that’s most interesting right now.

Inspiring impulse shopping online, offering mini meals and creating better search results are all crucial to confectionery success in 2019 — at least according to Hershey.