ECRM says top-tier buyer participation has also grown over 20 percent since before the pandemic as retailers and foodservice operators have embraced virtual.

Owners of Bissinger’s Handcrafted Chocolatier have announced plans to take over a former GODIVA Chocolatier store at the Saint Louis Galleria in St. Louis, Mo.

GODIVA announced in January it would leave its 128 North American stores through sales and closures in order to focus on its online and food, drug and mass retail sales.

Retail property developer Washington Prime Group has opened three new Shelby’s Sugar Shop stores in shopping centers in Ohio and Washington.

In a departure from plans announced in 2019 to open 2,000 GODIVA locations worldwide, the chocolatier said it will instead continue its “aggressive focus” on food, drug and mass retail and online sales.

Hershey has launched the Hershey Insights Network, which provides solutions for its retail partners to engage shoppers and enhance their overall experience both in-store and online.

Candy Club, a monthly subscription service, has been delivering sweets and smiles to candy lovers’ doorsteps since 2015 — but now the company is offering consumers a specialty candy experience where they shop.

We’ve heard it endlessly since the onset of the COVID-19 pandemic: This coronavirus era has created a “new normal” for every aspect of life. But what does that mean? And how could it apply to food retail?

Amazon's new Dash Carts, launching alongside Amazon Go Grocery stores this year, offer more opportunities for impulse sales and collecting consumer purchasing data.

From retail business models to shopping behaviors and travel, everything is already different, and more change is coming.